Privacy Policy

2. What is the point of this policy?

2.1 It tells you what to expect when we collect your personal information. Please only use our service if you are completely happy with this policy.

2.2 Generally, this policy only covers information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

3.1 Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date. You can ask us to stop processing your information at any time.

4. What information do we collect?

4.1 We may collect the following Data, which includes personal Data from you:

• Name, date of birth, job title, profession
• Contact information such as email addresses and telephone numbers
• Financial information relating to your claims, such as Agreement numbers, Credit & lending history
• Products (automatically collected)
• Web-browser type and version (automatically collected)
• Operating system (automatically collected)
• URLs of links starting with the referring site, your activity on this Website and the site you exit to (automatically collected)
• Information from third parties
• Personalised and non-personalised advertising

We collect Data in the following ways:

• data given to us by you; and
• data collected automatically.

4.3 Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifiers, operating system and platform, mobile network data, a unique reference number linked to the data you request in our system (page details, the site from which you arrived at our service, details of your activity while there, time stamps including pages you visited and your searches / transactions).

5. What’s our reason / legal basis for collecting the information?

5.1 Because it’s necessary to provide you with the services you have enquired about. In the case of automated information collected when you browse our site, we use this to manage and improve our service in accordance with our legitimate interests.

6. What about cookies?

6.1 We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Our website’s functionality will be limited if you configure your browser to reject cookies.

6.2 Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit aboutcookies.org.

6.3 The following kinds of cookies may be used on this website:

• Session cookies: These enable us to keep track of your movement from page to page and store your selections so you don’t get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit.
• Google cookies: Persistent cookies (up to four years we believe) are set in connection with the following Google services on our site and these cookies may collect certain information such as your IP address and web address of the page you’re visiting, being sent to Google:
  • Google Analytics (“GA”) – we use cookies to recognise and count the number of website visitors and to provide other information about how our site is accessed, such as duration, route through the website and which site the visitor came from. This information helps us to improve the way our website works, for example by helping us ensure that users find what they need easily. You can specifically opt out of GA.
• Cookie-warning cookie: This cookie takes note of whether you have already been shown the cookie message on our website and therefore not to show it again.

6.4 By continuing to use our website, browsing our site or clicking “ok”, you are deemed to have consented to the use of the cookies outlined above.

7. What do we do with personal information?

7.1 Provide our services, e.g. to enable the application for financial claims, to assist in the identification of claims, and/or refer you to a professional claims handler.

7.2 To monitor usage, enhance our services, return to our services to track marketing and usage patterns, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

8. How long do we keep it?

8.1 We keep any personal information for so long as it is necessary to enable us to provide our services and deal with any disputes. Thereafter, we may keep an anonymised version of the data for analytics purposes.

9. To whom do we send your personal information?

9.1 The information you supply to us via this website will be used to enable the application for financial claims. We use this information to find a suitable professional Claims Company to handle your claim. We may use the details you give us to contact you about other relevant products. If you submit the relevant form for any of our claims services then the relevant professional claims handler will contact you. We do not share your details with any other third party.

Our chosen professional claims handler is:

Consultation Claims Limited

9.2 To other people who supply us with a service, e.g. e-commerce platform providers, website hosts and businesses which help us send communications or monitor our website.

9.3 To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

9.4 To potential buyers or (as reasonably necessary, this case on actual or proposed (including negotiations for) a sale or merger or business combination involving all or the relevant part of our business.

10. Do we send your information outside the European Union?

10.1 Your personal information which we collect is stored within the EU and is not transferred to any third countries except for the following:

10.2 Your personal information may be transferred to the US by our webhost GoDaddy, which is certified under the EU-U.S. Privacy Shield Framework. This provides certain safeguards in relation to the handling of your personal data. See here for more information.

11. What rights do you have?

11.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”.

11.2 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

11.3 For more information about your rights, visit the ICO’s website: ico.org.uk.

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